Overview

At farmhousekitchenandbath.shop, customer satisfaction is our priority. We want every customer to feel confident and comfortable when shopping with us. If you are not completely satisfied with your purchase, we are committed to providing a clear and fair return and refund process.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products purchased from farmhousekitchenandbath.shop. By placing an order with us, you acknowledge and agree to the terms outlined in this policy.

Return Eligibility

We accept returns for eligible products within 30 days from the date your order is delivered. To qualify for a return, the following conditions must be met:

• The return request must be submitted within 30 days of receiving your order.

• The product must be unused, in its original condition, and in the original packaging.

• The product must include all accessories, manuals, tags, and other items originally included with the purchase.

• The product must not show signs of damage, misuse, alteration, or excessive wear.

Products returned without prior approval or products that do not meet the return requirements may not be accepted.

Return Process

To begin a return request, please contact our customer service team at:

Email: info@farmhousekitchenandbath.shop

Please include the following information in your return request:

• Your order number

• The name and details of the product you wish to return

• The reason for the return

• Photos or supporting information if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide instructions regarding the next steps. Please do not send products back before receiving return approval from our team.

Return Shipping

Customers may be responsible for return shipping costs unless the return is caused by an error on our part, such as:

• Receiving an incorrect product

• Receiving a damaged product

• Receiving a defective product

If the return is approved due to a product issue caused by farmhousekitchenandbath.shop, we will provide appropriate assistance and review the best solution.

For customer-requested returns, including changes of mind, incorrect size selection, or personal preference reasons, the customer may be responsible for return shipping costs.

Original shipping fees are generally non-refundable unless the return is the result of an error made by farmhousekitchenandbath.shop.

Damaged, Defective, or Incorrect Items

We carefully inspect and package products before shipment. However, if your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A detailed description of the problem

• Clear photos or videos showing the issue

After reviewing your request, we may offer one of the following solutions:

• Replacement of the affected product

• Store credit

• Partial or full refund depending on the situation

Each case will be evaluated individually to ensure a fair resolution.

Refund Policy

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed to the original payment method used for the purchase.

Please note:

• Refund processing times may vary depending on your payment provider or financial institution.

• It may take several business days for the refunded amount to appear in your account after processing.

• Shipping fees, customs fees, duties, or other charges may not be refundable unless required by applicable consumer protection laws or caused by an error on our part.

Partial Refunds

In certain situations, partial refunds may be granted, including but not limited to:

• Products returned with missing parts or accessories

• Items showing signs of use or handling beyond normal inspection

• Items returned in a condition that affects their resale value

The amount of any partial refund will be determined after inspection of the returned product.

Exchanges

At this time, we do not guarantee direct exchanges for all products. If you need a different item, size, or style, we recommend returning your original purchase according to this policy and placing a new order separately.

If your item arrives damaged or defective, please contact our customer service team, and we will assist you with the appropriate solution.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at:

Email: info@farmhousekitchenandbath.shop

We will attempt to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered the fulfillment process or has been shipped, cancellation may no longer be possible. In this case, you may request a return after receiving the product according to the terms of this policy.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

• Products that have been used, installed, modified, or damaged after delivery

• Items returned without original packaging when packaging is required

• Products that are missing components or accessories

• Clearance or final sale items where applicable

Any applicable exclusions will be communicated clearly before purchase whenever possible.

Consumer Rights

farmhousekitchenandbath.shop operates with a commitment to fair customer service and transparency. This policy is intended to comply with applicable Canadian consumer protection principles.

Nothing in this Return and Refund Policy is intended to limit or remove any rights that customers may have under applicable Canadian consumer protection laws. Where mandatory consumer rights apply, those rights will continue to apply.

Product Inspection and Approval

All returned products are subject to inspection before refunds or replacement decisions are finalized. We reserve the right to refuse returns that do not meet the conditions described in this policy.

Our goal is to balance customer satisfaction with fair procedures that protect both our customers and our business.

Contact Information

If you have any questions regarding our Return and Refund Policy, please contact us:

farmhousekitchenandbath.shop

Email: info@farmhousekitchenandbath.shop

Our customer service team is committed to providing timely assistance and helping resolve any concerns regarding your order.

Thank you for choosing farmhousekitchenandbath.shop. We appreciate your trust and look forward to providing you with quality products and reliable service.